Phone Support in Hosting
We know that the option to communicate with a live consultant is rather important, for that reason we have three support lines all around the world (UK, USA and Australia) and you'll be able to contact us over the phone for 14 hours every day. In case you consider acquiring one of our Linux hosting, for example, you'll be able to phone us and find more about our services before you order so as to be sure that we match all of the system requirements for your web sites. Following the order, you'll be able to call us about any sales or billing problems you may experience, or get any type of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as a part of the support services for each semi-dedicated server plan that we supply. Due to the fact that some issues are more difficult and time-consuming, you may have to open a ticket in case you experience such a problem, but for all of your billing, general or minor technical issues you can always phone us and we will help you instantly to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our innovative cloud platform or you are able to receive any other general information about our semi-dedicated services. We now have local phone numbers in the United States, the United Kingdom and Australia plus a global number, therefore you'll be able to call the one which is closer to your region.