One-Hour Response Guarantee in Hosting
Our Linux hosting offer a sixty-minute response guarantee, which means that regardless of what inquiry or obstacle you might have, we will always be there to lend a helping hand. Actually, it rarely takes more than half an hour to get a problem resolved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client support team reps will be at your service 24/7, even on official holidays and weekends, which implies that you’ll receive prompt support whenever you need it. We know how precious time can be, so by the time we reply to your ticket or e-mail, we’ll have examined the issue and, in case we haven’t found a solution, we’ll provide you with more details on what you need to do on your end – if the situation requires this. With our support services, you can be certain that there will be somebody to help you out right away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take full advantage of our ultra-fast support services. You will get a response to any support ticket posted from the hosting Control Panel or email sent to our client and technical support team in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes substantially less time to examine and rectify a problem. We’ll supply you with more info if the solution entails something that needs to be done on your end. If you contact us during weekends or public holidays, the response time will be precisely the same and because of the fact that our support team is working 24x7x365, you’ll get quick assistance for practically any technical, billing or general issue irrespective of what time of day or night it is.