A 99.9% Server Uptime
Our hosting platform is based on a reliable, top–notch hardware configuration and a strongly customized Linux distro. This is why, irrespective of what your website is, or how many visitors you have, or even in case there’s a DDoS attack, our hosting servers will remain up and running and your web sites will stay visible online.
All our Linux hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s important to also set up your own network architecture. That’s why we set up a custom internal network in all our data centers. Relying on enterprise–class Juniper routers and switches, our internal network allows for mega–fast data transfer rates and is fully redundant.
As a result, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, no matter which hosting service you have picked.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not happy with our web hosting services, or if you consider them inadequate, or if you decide that you need to have a Linux VPS hosting instead of a cloud hosting plan – you will receive a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll retain full control of your domains even if you terminate your account with us.
24/7 Technical Support
We’ve cautiously handpicked each single member of our 24x7 support team to make certain that we can provide the best client support service you can possibly get. Each one of our support engineers has several years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Moreover, they are available 24–7–365 – you’ll be able to call them at any time and they’ll reply back to you as soon as possible.
Their average support ticket response time is under twenty minutes, whilst with many other web hosting companies you have to wait for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered in less than sixty minutes.