1 hour ticket response
Prompt assistance is our ultimate objective and that’s why we have a team of proficient client support engineers who are ready to provide a quick response to any question that you may possibly have. Simply submit your technical support ticket from your Site Control Panel and we will reply within 1 hour at the latest. In fact, we strive hard and aim for a twenty–minute customer support ticket response time.
A Premium Support Service
Our client care team representatives possess broad experience in the Linux hosting world and are skillful enough to deliver a swift solution to your problem. If, however, the situation at hand is not within the competence of a support engineer, the helpdesk ticket will be sent to a developer or sysadmin for additional assistance.
An Easy–to–Navigate Help Center
Incorporated into the Site Control Panel is an easy–to–navigate Help Center section, which includes various sources of information. You can search through a frequently updated knowledge base featuring web hosting account management articles and website administration articles, check the educational video tutorials or explore the F.A.Q. repository.