Customer Support Channels
A 1–hour Response Guarantee
Delivering high–quality support in good time is our main priority, so that we backup each Linux hosting plan with a one hour ticket response warranty. Once you fill in a ticket or drop an e–mail, our client support team will try their best to present the most satisfactory solution to your case and to supply you with guidance promptly.
A Top–quality Support Service
Our tech support service is delivered by a group of professional professionals who’re able to answer your request quickly. You’re able to communicate with the technical support crew by opening a help support ticket from your Site Control Panel or by sending us an email. On business days, you may as well contact us on the phone or take advantage of the live chat option.
An Intuitive Help Section
Data Host Africa’s Control Panel boasts a broad practical knowledge base that is included in all areas. In each part, you will find a Help button which will load for you a selection of step–by–step lessons on how to apply a certain element or conduct a particular action. Furthermore, we have made training videos for you to get a better idea of the Control Panel’s interface.