Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every support request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or e–mail calls for further assistance from an admin, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you take advantage of the Admin Services package, all of the server management services included there will be carried out at a time of your liking.
A First–Class Help Desk Service
Our technical support team will be at your disposal 24/7 if you need assistance working with our Site Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. What is more if you need help tackling the routine admin tasks on your dedicated server, you can make use of the Admin Services package, that includes data backup storage space, weekly OS updates, installation and problem troubleshooting services, server monitoring and restarting services, etc.
A User–Friendly Help Area
Every Linux dedicated hosting server is equipped with our cost–free Site Control Panel, which features an elaborate knowledgebase and a set of how–to video tutorials. Whenever you need assistance with the Site Control Panel, just hit the Help or Videos buttons situated in the top right corner.