24/7 Customer Support in Hosting
The customer and technical support services for all of our hosting plans are round-the-clock, therefore you can forget about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email message. If you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You are able to choose the most appropriate way to contact us depending on what your location is or what kind of device you use. We will help you for more or less any hosting-related question that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you can take advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available all of the time and so will we. With plenty of connection options, you are able to choose the optimal method to contact us and find out about our solutions if you don't have an account yet, or get assistance if you are already one of our customers. You will be able to call us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour response time guarantee, even though it hardly ever takes more than 20 mins to receive assistance whatever the complexity of the trouble. With our customer and tech support services, we will be available for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Hosting
Each virtual private server plan that we provide includes 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any time, even weekends and holidays. For your convenience, we supply different means of communication - phone support with several local numbers worldwide, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it'll be much easier to monitor what is going on. The maximum warranted response time for all the e-mail messages and tickets is 1 hour, but it hardly ever takes that long to receive assistance. In case you obtain the Managed Services upgrade that we offer, our administrators can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get well-timed support in general, let alone if you manage a whole server, so every single dedicated server that we provide comes with 24/7 support with one-hour answer time warranty whatever the problem. This service is free of cost for any type of problems with the server or the software that was installed from our admins through the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing area or you could send an e-mail, and the actual reply time for either rarely surpasses 30 mins as we have admins available 24x7x365. In case you require general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on three different continents or you can employ our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can include to your server plan through the billing Control Panel.