Integrated Ticketing System in Hosting
With a hosting from us, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while browsing your website files or configuring different account settings. The ticketing system is being monitored 24x7 by our technical support staff and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast with some hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you like and ask for info regarding any billing or technical issue. Plus, you can read a selection of educational articles, which will help you tackle the most commonly encountered problems yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you want to get in touch with our client service team, you will be able to submit a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different tech support platform like you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will permit you to open a new ticket without any hassle and to search through older tickets using a clever search filter. Also, you will be able to read the applicable knowledge base articles that our system will offer you based on the problem category that you select for your new ticket. You can perform all of the aforementioned things without leaving your Hepsia Control Panel at any moment, which implies that in case you come across any challenge or have a query, you can touch base with our technicians and solve the given problem in less than sixty minutes using one single platform.